PEACE OF MIND For Your Home Technology
WHO ARE WE?
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
- 24/7Support Coverage
- LIVEKnowledgeable Technician
PARASOL EXTENDED SERVICE OPTIONS
|Benefits to You||Essential||Enhanced||Platinum|
|Proactive Monitoring and Remote RepairWe will proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise||•||•|
|Reactive Remote RepairUpon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.||•||•||•|
|24/7 Email, Text and Chat SupportWe’re available to communicate with you in whichever manner best fits your lifestyle.||•||•||•|
|24/7 Phone Support24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians.||•||•|
|App ControlYou’ll get a mobile app enabling you to fix many of the common issues that technology systems experience||•||•||•|
|Discounted Onsite Service Call RatesIn the unlikely event that a onsite service call must be scheduled, you will receive a discounted rate of 10%-15%||•||•||•|
|Network System UpdatesWe will remotely update your networking equipment to assure the latest security updates and performance enhancements are in place||•||•||•|
|No Charge Onsite service calls for 1 yearWhen required, we will provide one of a certified techs to help address any concerns or issues with the system||•||•||•|
|VIP Scheduling of Onsite Service CallsIn the unlikely event a tech is required to preform an onsite visit, you will be provided front of the line service with most visits with-in 1 business day of request||•|
|System Tune-Up and InspectionOnce a year one of our certified techs will visit you location, look over all the components and provide needed firmware and software updates||•|
WHAT CAN WE MONITOR?
- Whether most of your network connected devices are up and running.
- Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
- Internet up/down state and average upload/download speeds.