WHO ARE WE?

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.

• SYSTEMReliability
• 24/7Support Coverage
• LIVEKnowledgeable Technician

PARASOL EXTENDED SERVICE OPTIONS

Benefits to You	Essential	Enhanced	Platinum
Monthly Subscription	$27.99	$49.99	$99.99
Proactive Monitoring and Remote Repair We will proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise		•	•
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.	•	•	•
24/7 Email, Text and Chat Support We’re available to communicate with you in whichever manner best fits your lifestyle.	•	•	•
24/7 Phone Support 24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians.		•	•
App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience	•	•	•
Discounted Onsite Service Call Rates In the unlikely event that a onsite service call must be scheduled, you will receive a discounted rate of 10%-15%	•	•	•
Network System Updates We will remotely update your networking equipment to assure the latest security updates and performance enhancements are in place	•	•	•
No Charge Onsite service calls for 1 year When required, we will provide one of a certified techs to help address any concerns or issues with the system	•	•	•
VIP Scheduling of Onsite Service Calls In the unlikely event a tech is required to preform an onsite visit, you will be provided front of the line service with most visits with-in 1 business day of request			•
System Tune-Up and Inspection Once a year one of our certified techs will visit you location, look over all the components and provide needed firmware and software updates			•

WHAT CAN WE MONITOR?

• Whether most of your network connected devices are up and running.
• Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
• Internet up/down state and average upload/download speeds.